We want you to be happy with what you receive. Here’s exactly how returns, replacements, and refunds work depending on what you’ve ordered.
Standard Products (Keychains, Cosplay Props, Ready-Made Crochet, etc.)
If your item arrives damaged or defective, we’ll replace it or refund you in full — no questions asked. Just reach out within 48 hours of delivery with a photo (or unboxing video, if you have one) showing the damage, and we’ll sort it out quickly.
We currently don’t accept returns for change-of-mind or sizing/preference reasons, since each item is printed or made to order in small batches specifically for your purchase.
Made-to-Order Sculptures
Large sculpture commissions are handled directly with our collaborating maker over WhatsApp, and are non-refundable once production has started, given the scale of material and labour involved. Any specific terms for your piece will be confirmed with you directly before you commit.
Custom Crochet Orders
Custom, made-to-order crochet pieces (like build-your-own bouquets) follow their own deposit and cancellation terms, explained on our Crochet Custom Orders page before you confirm anything. Ready-made crochet items purchased directly from the shop follow the standard policy above.
How Refunds Are Processed
Approved refunds are issued to your original payment method via Cashfree and typically reflect within 5–7 business days, depending on your bank.
How to Request a Return
Email us at quasartech2026@gmail.com or WhatsApp us at +91 75074 88813 with your order number and photos of the issue, and we’ll take it from there.